Procedures for Handling Complaints and Reconsideration Requests

1. Users who wish to request that the library reconsider including a specific item in the collection should first discuss the issue with the Library Director.

2. If the user is not satisfied at the conclusion of the discussion he/she may file a written complaint with the director on the prescribed form.

3. The Director will respond in writing to the written complaint.

4. If the user is still not satisfied, he/she may appeal the Director's decision to the Library Board who will hear and act upon the complaint at the next regularly scheduled board meeting.